Shipping & Returns

 

Shipping:

 

For shrimp we ship Priority mail 1-3 business days. Shipping includes breather bags, and a styrofoam liner if necessary. If you wish for even quicker shipping please contact us for a shipping quote.

 

For orders not including shrimp shipping will be calculated

Please check your email ( spam folder too) for your shipping information in an email from stamps.com.

 

 We offer full live arrival coverage, minus shipping charges, if the following conditions are met:

 You receive your package within 3 days of shipping.

You notify us in your comments on the paypal payment if temperatures will be above 85 degrees, or below 40 degrees. We will send the package hold for pickup. You will also want to call your post office with your tracking info to make sure they hold it for you. If the Post Office does take them out for delivery in extreme weather (40 or below 85 or higher) we are not responsible for the live arrival of your shrimp.

Within 1 hour of stated delivery time, you must send a picture of the unopened bag with the dead shrimp in it. You may be required to send us follow up pictures that we request to receive your full refund.

While dead on arrival shrimp are very rare please make sure you follow the guidelines for reporting any losses. We will quickly rectify the situation by choosing at our discretion either to refund you the cost of the missing shrimp, or reshipping at your cost.